4G Wireless Broadband in Malaysia
Tags: 3G, 4G, Broadband, ISP, Izzi, Maxis, Streamyx, TMNET, Wireless
I know there are many wireless broadband in Malaysia now day such as Maxis wireless broadband, Celcom wireless broadband, Jaring wireless broadband, TMnet Streaymx wireless broadband and etc. Today, I received a brochure that make me shock with a word “4G wireless broadband in Malaysia. Is that really so called ‘real’ 4G wireless broadband in Malaysia. What is the “4G” broadband speed?
A company called “Izzi - Anyone can surf, anywhere” that sell them self “4G” wireless broadband in Malaysia. They provides packages included:
iZZione card terminal is an ultra lightweight PCMCIA card that offers extreme mobility and Internet connectivity on-the-go within its network coverage areas. Top-notch mobile wireless broadband experience is within reach even when speed is in an excess of 100km/hr.
Transform your laptop into a multitasking powerhouse in no time for multimedia performances and endless possibilities for work and play.Take mobility and flexibility with you wherever you go, whenever you and your family travel. Embrace cutting edge mobile wireless broadband Internet access by iZZione!
iZZiyou USB terminal is about conveniently connecting you to fast mobile wireless broadband Internet access.
Sophisticatedly engineered with style and portability in mind, iZZiyou USB terminal not only has a class of its own but also redefines versatility and functionality.
Indulge in true mobile wireless broadband Internet access with infinite excitements and fascinations!
iZZipro desktop terminal not only serves as a value added benefit to one single computer or a network of computers, but it also brings your mobile wireless broadband connectivity to the next level.
Appearing as a traditional modem but with performance that outsmarts the conventional device, iZZipro is well-equipped with a powerful antenna and Ethernet as well as USB ports for enhanced speedy connection. Relocation is never an obstacle as you can journey through cities and vicinities without much hassle. It’s simply the ideal companion for both home and business users who demand for high speed broadband Internet connectivity.
I’m sure you’re also interested to know about the coverage, check here. Please feel free to check http://www.izzi.com.my for more products & packages details.
If you’re not happy with the services, you may entitle to ‘Money Back Guarantee’ such as 7 days 100% refund, 3 months 75% refund & 6 months 50% refund with the return of “4G” card in good working condition.
Again another interesting part, If you subscribe to iZZi today, you’re stand a chance to drive home a BMW 320i, 18 x Samsung 42″ LCD TV, 54 x branded notebooks, 72 x Sony PSP, 162 x Apple iPod or 792 x iZZi 1 month subscription.
My advise is check and search in those famous web site or forums before subscribe to any wireless or wired broadband services in your area.
Possibly Related Posts:
- Mozilla Offices Around The World
- Nuffnang Happy-O-Meter
- Microsoft Remote Server Administration Tools for Windows Vista SP1
- Google Trends In Different Country
- Google, Welcome to Malaysia!
October 27th, 2007 at 12:05 am
am using it (izziyou) now and the speed is still not that good for me. try it at your own risk. not very stable.
October 27th, 2007 at 1:25 am
“Best effort” clauses suck big time.
I can surf the Internet on my DiGi mobile broadband while my driver zips around the highway. No big deal.
November 20th, 2007 at 11:35 am
I WANT TO KNOW MORE ABOUT THIS NEW TECNOLOGY AND I WANT FREE MAGAZINE ABOUT THIS NEW FUTURE COMPUTER,PLEASE SEND TO ME,MY ADRESS IS:NO.48,JALAN SURIA 58,BANSAR SERI ALAM,81750 MASAI,JOHOR.MALAYSIA.
November 21st, 2007 at 7:13 pm
4G wireless broadband look so interesting but maybe cover in highprofile area only…
November 24th, 2007 at 9:45 pm
I’m living in Serdang, using the izziyou (usb) conneciton. The speed is awful!
The signal is 100%, but the download rate is 3-10 KBps. The weird thing is that when I used freedownloadmanager, i get download speeds upto 30 KBps.
The refund is not really 100% during the first 7 days, of 75% after 3 months .. etc. They will deduct 89 RM first as an activation fee, then return the rest.
For me, as my building is not yet equipped with TM phone lines, I’m actually forced to used izzi.
First choice should be always TM and streamyx.
November 27th, 2007 at 12:02 pm
Dear turki~
In the between 7 day u no happy the service..Our company sure giv back u 100% refund~No any charge~~
Dear customer,who are interest tis 4G,pls call me MiD Valley ,beside of Carefour…
MyBroadband2u.com
December 4th, 2007 at 9:00 pm
Is this available for sabahan?? please send reply to my email.
Thanks..
December 4th, 2007 at 11:23 pm
Menzer, probably you have to check with them directly.
December 5th, 2007 at 9:01 am
with who??
December 5th, 2007 at 10:43 am
Come on! Check on their web site http://izzi.com.my/
December 5th, 2007 at 5:08 pm
Can Izzi be used to surf the net through psp as psp does not have USB.iF YES HOW.
December 6th, 2007 at 5:05 pm
Dear Menzer and Manoj,
Sorry sabah not yet have service,i think also no so fast up to there… 2008 will up to Penang,Johor ,ipoh and some big city 1st~
Manoj, u can think bout IzziPRO our 3rd package~ so u buy tis package and then buy a wireless router…so tat can support your Sony PSP wlan~~
Thank for use Izzi ~~
From~ Agent@MiD Valley D050316~
December 7th, 2007 at 11:21 am
very dissapointed..
December 15th, 2007 at 4:21 pm
I have been using it for almost 3 mths now and the service is not very good. You r actually paying full 1Mbps price for the pathetic speed of
December 16th, 2007 at 10:45 am
But I am already using Izziyou for almost one month now.In order to facilitate use of PSP can I get Izziyou replaced by your third packageIzzi pro as advised by you.Thanks
December 17th, 2007 at 12:10 pm
Good day to all,
I’m Nicholas, Just here to let you know that whoever is interested in iZZi 4G Wireless Broadband and wanted to know more about the services feel free to call, sms, or email me. I’m authorize merchant. I could give you all a FREE demo of the service where ever you feel comfortable with, even to your house for whoever is interested to purchase it and had second thoughts of whether your area has the coverage, So you can actually feel the speed and feel satisfied before you subscribe to it.
We’re having a Christmas Promotion right now, Call now to know MORE!
Regards,
Nicholas
Mobile : 016-634 2272
Email : nicholasyan@izzi.net.my
——————————————————————————–
Christmas Promotion is gonna last for about 2 more weeks only!
Ho,Ho,Ho, 4G Is coming to town…. Hahaha.. ^^
December 17th, 2007 at 12:20 pm
Good day to all,
I’m Nicholas, Just here to let you know that whoever is interested in iZZi 4G Wireless Broadband and wanted to know more about the services feel free to call, sms, or email me. I’m authorize merchant. I could give you all a FREE demo of the service where ever you feel comfortable with, even to your house for whoever is interested to purchase it and had second thoughts of whether your area has the coverage, So you can actually feel the speed and feel satisfied before you subscribe to it.
We’re having a Christmas Promotion right now, Call now to know MORE!
Regards,
Nicholas
Mobile : 016-634 2272
Email : nicholasyan@izzi.net.my
————————————————–Act Now! Christmas Promotion is gonna last for about 2 more weeks only!
Ho,Ho,Ho, 4G Is coming to town…. Hahaha.. ^^
December 21st, 2007 at 11:58 am
Hi Guys,
I am staying in Tmn Prima Saujana Kajang. Is it any coverge for this area ?
December 30th, 2007 at 10:18 pm
hihi…..how to register to working at prima saujana here!i am cindy now!!!!if u want give me working at prima saujana!!!
please call 0173326157 n 0387336157
THANK U!!!!!!!!!!!!!
January 3rd, 2008 at 3:38 pm
I have to agree that the connectivity have improve but it have to enhance in the follow up with the ticket number that you have provided to end users.
They will never follow up to give the root cause.
No ETA and you just have to struggle with it after 2200 SGT as their support hours will start from 0800 to 2200…. i hope they will eventually improve from there on….
Network have been running pretty smooth as i do the daily test on the speed bandwidth at my location compared to previous months.
Even at the peak time, i have no difficulties but after some complains that I have made, eventually it improves after new based station was reconfigured once again……
For your info, the higher the place u were, the better the connectivity u will get…. on an average 120kbps…
Hopefully i will be getting a continuous constant speed after this wonderful post…..
January 6th, 2008 at 12:02 pm
I have been using izzi wireless broadbank since august last year. What i can say about the connection is not stable, sometimes fast, sometimes slow, but most of the time slow. And if the rain is heavy, my 100% connectivity will drop to probably 40%. Overrall the speed sucks. Even normal email checking is slow. Wtf…… I have no choice to use izzi due to some reason, still streaymx is alot more better than izzi!!
January 7th, 2008 at 1:56 pm
well, just get to know this forum after subscribed to izzi last year November. well, in USJ 6, the signal is not so stable (around 20% to 30%) BUT after trying many times on the “seek and search” a best spot around my house (car-porch area), finally, managed to get a 60% to 70% signal strength…am just wondering if izzi do provide some simple installation on the “external booster antenna” if there is customer request on it?
January 7th, 2008 at 7:17 pm
When in melaka ????????????????
January 7th, 2008 at 7:20 pm
Your said that is good, how fast ? And when can used in Melaka. In Melaka 3.5G also can not get, now want talk 4G. ha ha ha ……………………….bulshift.
January 7th, 2008 at 11:57 pm
If that company was in US, they would be sued by now…..there is no such thing as 4G yet….we have not even fully utilised 3G and 3.5G here in Malaysia. FYI, and average of 120kbps for 4G service is crap….4G is suppose to provide speed of up to 100Mbps….do not fall for the marketing hype…..
January 8th, 2008 at 1:08 am
Now maxis,celcom,digi,izzi,P1,kris,streamyx..
Many competition in Malaysia..so i think all customer must think third..
Izzi 4G is means 4 generation..not 4gb.. =.=”
Now the service is up to 1 mbps..This year will upgrade up to 2mbps…
Puchong saujana not yet have coverage..End of this month just hav a new station at Puchong Utama,saujana,bukit puchong…
January 8th, 2008 at 1:19 am
celcom- service coverage is BIG..but the speed is not so good also not so bad..But the usb device need to buy~expensive
maxis- service coverage is medium..but up to 5 floor die already..hav 18 month contract..some place no stable..
Digi- service coverage medium…speed slow…stable..
Izzi- service coverage curently at Klang valley only,the service is more higher more better..no contract ..but u need to upfront pay for 1 year..=.=”
service is stable..
P1..its new company of Green packet..din hear the news before..i think like hotspot …
All also wireless broadband…
Im using IzziPRO now..at Mont Kiara.. i stay at 24 floor…the service is very nice~
January 10th, 2008 at 2:07 pm
IzziNet Broadband 100% Refund within 7 days is a hoax
I purchase an Izziyou wireless broadband package on 1st of November, 2007. Settling the 12 months payment with my RHB Credit Card for the 0% interest free installment, through their reseller Thunder Match promotion booth at Low Yat plaza ground floor.
I still remember how I ask the salesperson that day before I made the payment. I asked him, “To entitle for the 100% refund, including the activation & registration fees, the ONLY condition is to return it within 7 days? No other condition?” And the answer I get is a very clear and absolute “Yes! As long as within 7 days.” And I was very satisfy with the answer, thinking that it should be good enough to allow me sometime to try out the connection and stability before I commit to 12 months usage.
And once I went back home, quickly set it up, and try out the connection. But the result is disappointing. I only received 30% of signal at my living room, where I usually do my work and surf net. So I called up their helpdesk, told them I am not satisfy with the signal strength, then we do some testing at different location in my house. And I realized that I can only get 80-90% signal strength when I am at a corner of my room and the balcony.
So I told them that this is not acceptable, it will be such a joke that “mobile wireless” actually limit my mobility in your own house!! And I can’t be working in my balcony at all times. Then the helpdesk personnel told me that perhaps my house is located at a blind spot and thus only the balcony can receive good signal. They advice me to purchase the external antenna to boost the signal, but that totally defeat the purpose of mobility with the antenna attached to your laptop! And we need to pay it ourselves but yet no guarantee the problems will be solved. So they said I could return back the equipment set to them and get the full refund.
And during this period of time, my friend and I actually took the Izziyou device out to many location to tryout, to see if this is the problem only happen at my house or others too, as we love the idea of the mobile wireless, it would be very convenient if this service provide is acceptable. Thinking that in the future when the signal strength & coverage get improved and I might come back to subscribe their service in the future. On 6th of November I called the helpdesk again, to asked them about how long will I get my refund. They told me it would be approximately 1 month time, and if I take it back to the HQ office, the refund would be expedited. Then I told them, if I return back to the reseller which is located at Low Yat Plaza, I may do it at night after working hours or at the Public Holidays on 8th Nov (Thu), but if need to bring back to the HQ, I can only do it on 9th Nov (Fri). I asked them if I bring it back to their HQ on Friday, would that be a problem, as non-working day on 8th Nov should not be counted and that would make it within 7 days, and the answer I get is “No problem”.
So I went to the iZZinet HQ at Menara Olympia, Raja Chulan. And it took me so much trouble to fight against the traffic to go there, hoping they would help to expedite the refund process. I passed the full set of equipment to a girl named Lee Lin, signed a document for the refund and left, with the hope that I would get my refund asap.
And this is the best par to of the story, as of today - 10th January 2008, 2 months had gone, there is still NO REFUND coming thru. I have been calling their office (03-21720888) in this 2 months time, to ask them about the progress, and this Lee Lin girl keep on telling me different version of the story:
• We are working on the request, the payment should be ready next week, would you like us to issue a cheque or directly debit into your account?
I told them I want the direct debit option and give them my bank account no, but after 2 weeks, no payment coming thru
So I called again after 2 weeks, below are the feedback provided
• I’m sorry, we are still working on it, it should be ready next week, I will call you once it is ready
No call receive from iZZinet or Lee Lin, another 1 week gone
Then called again, another version of the story below
• I’m sorry, your cheque already with us, I will ask the office boy to bank into your account by this week
I gave them 2 weeks time, for “the office boy to bank into my account”, “surprise surprise”, nothing is coming into my bank account again
This time I am really really pissed, so I screwed the Lee Lin girl on the phone, and lo and behold, her new story
• I’m sorry, your cheque is still with the office boy, he still have not bank in it, I will ask him to do it asap
I told them that I should not be the one that suffer due to their inefficiency, I want the refund to be in my bank by end of the week, and I want their manager to speak to me if this is still not be done by the end of the week.
Finally, last Friday – 4th November 2008, there was a girl calling from iZZinet, somehow I just could not recall her name, should be their manager, told me MY REFUND IS NOW IN THE DISPUTE, because of my “more than 3Mb of usage”, and they claimed that this term and condition is written on their website. And they are going to issue the refund but minus RM98 out, because they have to CHARGE ME FOR ONE MONTH USAGE because of the >3Mb download, EVEN THOUGH I ONLY USED IT FOR LESS THAN 7 DAYS. Below are the feedbacks I gave:
• HELLO??? You gave people 7 days trials and you expect people to use less that 3Mb???
• Maybe is MY MISTAKE that I did not read anything about this at their website, BUT your sales person ASSURE me that returned within 7 days is the ONLY condition I need to fulfill, that means your salesperson is NOT TO BE TRUSTED???
• And your staff follow-up SUCKS, because I have to CALL EVERYTIME, even though the Lee Lin girl promised to call me back to update me the progress, but every time I called, there is different story given
• The LEE LIN is LYING every time I called!!! Because the update she gave previously was the payment / cheque is ready but the office boy have not bank in. That means your staff is NOT TO BE TRUSTED???
• CHARGE ME ONE MONTH SUBCRIPTION FEES for the LESS THAN 7 DAYS USAGE, that is a very easy money for iZZinet to earn!!!
I literally scream at the manager until I am at the verge of losing my voice because I am really ( X infinity ) PISSED!!!!!! And I felt so CHEATED!!!!!! At the end of the conversation, she said she would discuss further with the company, and she would call me back TOMORROW.
It is 10th January 2008 (Thu) today, and no call receive from iZZinet, no surprise, because with the suckish customer service they had been provided, what will be a surprise anymore?
So my conclusion on this matter is
• IzziNet Broadband 100% Refund within 7 days is a hoax (with so may hidden term & condition,
January 14th, 2008 at 2:59 pm
I staying at 15th Floor at Jalan Kuching. I would like to know whether iZZi service coverage is acceptable before I make my decision.
January 14th, 2008 at 4:50 pm
Actually Izzi company is innocent as only their staff is guity here. It is true that Izzi company doing the 7 day’s refund but in the registration form it is clearly stated that user must not use more than 3mb if not the user will be charge RM180 and i’m sure that an educate people sure will read the term and condition which is stated below. Beside that the i don’t quite understand why the user need to go into so much trouble to get the device tested in so many place as what she need to do is just go back to the counter in LOW YAT and get a fully refund and not to mention that the 7 days refund is INCLUDED the non-working days so at 8th Nov it is also counted. The salesperson is also at fault because he/she doesn’t told his/her customer the term and condition. Lee Lin i not sure but i think she is just following what the upper people order her to do only. So it can’t fully blame it to Izzi company as in these matter there are some misunderstanding and it is unfair and the company isn’t just have you as their customer. Sorry if my word had cause some of you uneasy. thanks
January 14th, 2008 at 7:00 pm
Perhaps she is stupid, stupid enough to trust people too easily - people told her tat is the only condition & she trust them; or perhaps she is not that well educated after all…
As for the 7days not counted non-working days if you return to the HQ, is what the iZZi Helpdesk agent told me when I call for confirmation, if you have time to waste, you may try asking them if they have all call conversation recorded.
To get the device tested in so many places, as I mentioned above, is to test if the connection only suckish at my house or other places as well, to decide if in the future should I come back to subscribe iZZi - if the problem only related to the location of my house & not the service provision. But the result is disappointing.
Again, to go back to the HQ instead if the Low Yat reseller, is the advice from the iZZi Helpdesk agent, I still remember clearly what he said, in order to expedite the refund, please go to HQ directly.
If from salesperson, to helpdesk, to the office staff & to the manager, also having some problem; what do you want the customer to think? Unless the company really know nothing about what the staff is doing, which post another major issue to the company creditability. When your staffs not doing the right thing, the company can never wash their hand clean and said that “I’m innocent, it’s my staff!” It’s just unavoidable, as the staff bear the company name.
I shall rest my case. Thanks.
January 20th, 2008 at 10:07 am
DUN USE iZZi. I tried and it sucked big time. My refund is not full either. They cut here and there. I argued and demanded full refund. Still no reply from them.
January 22nd, 2008 at 12:44 am
I think Agent@MidValleyBlablabla is Lee Lin. Or her boyfriend. Who cares.
Anyways, that’s some good posting Yee Ling, you surely shooed away prospective Izzi customers. I think you are bloodily cheated by them. If in the first place you have already gone against their “less than 3mb” full-refund term, then the office boy won’t even be given a cheque in the first place! Or let me guess, he never was. Lee Lin just wanted to put the blame on a supposedly ‘lower pangkat’ staff so we’ll go like, ‘awww.. he’s just an office boy what does he know’. That’s an insult to office boys by the way!
The sad state of affairs at the moment is that companies never seem to understand the “customer is always right” philosophy. Customers, albeit how bloody stupid they may be, are YOUR customers. Keep one happy, and many more will. Piss off one, and many more will be pissed off.
Have a nice day!
January 28th, 2008 at 2:02 am
3Mb limit??nak download apa??word file??check out http://www.myceloteh.com to know what is iZZi broadband all about.
January 28th, 2008 at 2:36 pm
After reading the comment, I am not going to get iZZipro anymore … who knows I will be next victim.
February 7th, 2008 at 9:06 pm
To my knowledge, the 4G standard is not yet finalised and still under research. In Malaysia we have only 3.5G system using High Speed Downlink Packet Access (HSDPA). The High Speed Uplink Packet Access (HSUPA) is probably will be implemented later before the real 4G be in service.
So far through my experience using HSDPA, the service is still below our expectation. First not many area covered by 3G/HSDPA. Hence the maximum data rate that can be achieved probably will drop from 3.6 Mbps (HSDPA) to 2 Mbps (3G) to 384 kbps (EDGE) to 76.8 kbps (GPRS) or even lower i.e. 14.4 kbps (GSM).
Beside this, the system performance also depend on the number of users using the service from the same cell site. Hence the data rate will be even worst since the channel bandwidth are shared.
Please check probably the service provided by Izzis is 4G or broadband wireless operating either at 2.3 GHz or 5.8 GHz band.
Another issue which probably will downgrade the service data rate is regarding the packet routing, i.e. from where to where and also the backbone to international/national gateway.
February 20th, 2008 at 12:10 pm
FOR THOSE WANT THEIR MONEY BACK BUT DIFFICULT GET BACK. MY ADVICE IS GO TO CONSUMER CLAIM TRIBUNAL COUART TO LOG A COMPLAINT WITH THEM. THE COST TO LOG A COMPLAINT IS ONLY RM5. VERY CHEAP.
I’VE TRIED IT BEFORE AND I GET MY FULL REFUND FROM THE MERCHANT (NOT ISP MERCHANT BUT OTHER MERCHANT THAT WHAT I MENTIONED HERE).
VISIT HERE TO FIND THE LISTS OF OFFICES http://ttpm.kpdnhep.gov.my/portal/index.php?option=com_content&task=view&id=48&Itemid=34
February 25th, 2008 at 1:05 pm
Whatever technology debuts in Malaysia, it SUCKS BIG TIME! Poor technical and customer service. The customers are always the GUINEA PIGS and they will never experience value for money. Full of heartache. The authorities too are STUPID and let these BLOOD-SUCKERS rip our pockets!
February 25th, 2008 at 1:13 pm
“Then the helpdesk personnel told me that perhaps my house is located at a blind spot and thus only the balcony can receive good signal.”
If you are going for wireless broadband prepare for blind spots! You can’t avoid it. It’s simialr to mobile phone reception.
February 26th, 2008 at 10:07 pm
r u 1st time as a malaysian? here s malaysia mah? many things bad, al of u dun no meh? i got same condition wit maxis broadband. al was bad thing la.. government , bank , biasa la…malaysia boleh mah! if can, try to imigrate la ha
March 6th, 2008 at 4:01 pm
if anyone want to test izzi’s service at your place can contact me via ths email. and leave ur phone number….i will call u and make apoinment…thanks…
chriswong@mobif.com.my
March 20th, 2008 at 3:51 pm
Hello ! if anybody want to test the IZZI-NET speed at their living place. You may always cantact us at this H/P NO : 019-2659903 . My business partner name is Philip Goh
We can always bring the device to your place for testing before you sign up.
Thank you.
March 26th, 2008 at 5:47 am
hi…. I am iMAlaysian but working in Saudi now… and i am using 3.5G internet serivce. but the modem that i used is bandluxe…did anybody know this product in Malaysia? It is very good modem… and the speed is very fast..7.2Mbps… u can surf if u want to know about this product…just search..BANDRICH… or BANDLUXE…
April 12th, 2008 at 2:18 pm
Hi all looking at coming on holidays in Septermber. Thinking of bringing my laptop can I get any good deals for portable wireless?
April 16th, 2008 at 6:32 pm
It makes me laugh when there is company in Malaysia saying they are having 4G technology. My God, dare they say that. Do you guys know what is 4G ? 4G in the proposal is a technology that will at least have 100Mbps download in mobile and 1Gbps download while stationary. 3-10kbps download rates ? They must be kidding and think we are people with no brain. This izzi company must be ignorance enough to claim them are 4G. And for all the user out there, please do your homework before engaging a company who say they are having 4G technology as currently there is no any company on earth with this implemented, not even a standard is out from IEEE. Cheater could only be survive when the public is not well equip themselves with knowledge and information.
Do more study on 3G, 3.5G, Pre-4G and 4G before trusting this cheater company. You may have more info at http://en.wikipedia.org/wiki/4G Thanks.
April 23rd, 2008 at 1:37 pm
I have to agree that their service is better and the downtime of service are improving compared to others. The resolution of case is spontaneous but just lack of support when it reaches 2200 onwards.
But so far, i have not face any issue with it till now and would like to say that i am a happy user of iZZi tool.
I have been a user of iZZi for the past 6 months and find the downtime still okay… I hope we may get more based station setup in the near future so that all of us will get a smoother ride and surf freely.. without looking at page cannot display…..
Just would like to share my view on how people take iZZi as a tool of their life
May 5th, 2008 at 9:17 am
I BARU NAK CUBA GUNA .TETAPI BILA LIHAT BANYAK KOMEN I TERPAKSA BALIK KEPADA MAXIS BROADBAND KERANA SEKARANG TIADA PERJANJIAN SEHINGGA 18 BULAN HANYA RM 118 SEBULAN PROMOSI BARU UNTUK POSTPAID USER.COMPANY PUN BESAR X MUNGKIN BANYAK PROBLEM DAN KOMPLEN.
SELALUNYA KALAU KITA BUAT KOMPLEN YG SALAH TETAP USER TAPI YANG KENYANG MEREKA.
May 5th, 2008 at 9:22 pm
HI ALL MY FELLOW FORUMERS. LAST MONTH I JUST WENT TO CONSUMER CLAIMS TRIBUNAL MALAYSIA OR IN BAHASA TRIBUNAL TUNTUTAN PENGGUNA MALAYSIA (AT MENARA PUTRA BESIDE LEGEND HOTEL, KL) TO LOGGED A COMPLAIN AND TO CLAIM BACK 90% OF THE PURCHASE PRICE FOR IZZIYOU PACKAGE. THE HEARING OF THE TRIBUNAL WILL BE HELD ON 14 MAY 08 AT 9AM AT THE ABOVE VENUE. HEY IF YOU GUYS WANT TO KNOW MORE ABOUT THIS TRIBUNAL DO COME & JOIN ME AND FIGHT FOR OUR RIGHTS (CONSUMERS RIGHTS). SEE YOU ALL THEN. CHEERS
July 24th, 2008 at 9:43 am
hi, i’ve read the comments on the shitty service they provide. very typical in malaysia. apart from that, is their connectivity ok? It seems so tempting as they offer it at rm 66.
I’ve tried celcom and maxis.. very bad as i stay on the 9th floor, still waiting for my refund.
and the streamyx ‘no fixed line charges’ is a hoax.. cos it is already included in the package that they offer, just in a reduced price. instead of paying rm 25 monthly, it’s reduced to rm 13 monthly. so you still pay for the fixed line charges!
July 25th, 2008 at 2:08 pm
Hi recently I just went to Tribunal Tuntutan Pengguna Malaysia or TTPM (At level 16 above Megamall besides Legend hotel or can go to their branches via checking this link http://ttpm.kpdnhep.gov.my/portal/index.php?option=com_content&task=view&id=22&Itemid=30) to made complain and claim back the money about the poor speed which is not as advertised. This suck wireless broadband company is iZZinet Sdn Bhd (www.izzi.com.my).
They advertised their speed can upto 1mbps but I always get around 100 - 250kbps although the signal strength in my area here is 100% (less than 30% of the total speed). Be carefull when they offer full money back satisfaction guarateed (all bullshit) stated in the terms and conditions as below:
1) Cancellation of service within 7 days:
- Full refund (subject to RM180 administrative charges) of service purchased. (Subscription & activation fee)
- No coverage at the place of resident or work place.
- Usage of 180 days.
In this tribunal I try to claim back 90% of the total purchased price but the TTPM Judge only allow me to claim back 50% of the total purchased price because of the terms and conditions above unless I don’t connect to the service and use it (The problem occured after 3 months of subcription) although the account is still active then I should be able to be claimed back 90% of the total purchased price as the TTPM Judge told me
As for your info I still can claim back 50% of the purchased price (Excluding the RM180 admin charge), which is already more than 180 days as stated in terms & conditions (In fact I can’t get back the money after 180 days of subscription and subject to RM180 admin charge if refund as according to their terms and conditions)
Can you see how powerful this tribunal is.
My advice is pls go there and log complain if you found that the refund is not in favor to you.
The procedure is simple and straight away:
1) just describe your problem how the dissatifaction you face with your merchant whether in hand write or computer typing on a piece of paper will do and make 2 photo copies which will be attached in Borang 1.
2) Make 2 copies of all the relavant info or documents which will be attached and submitted to the tribunal.
3) Go to any TTPM branches. explain your problem to them and they will give you the Borang 1 for you to fill in your and your merchant details. Alternatively, you can print this Borang 1 at your home via their web site in PDF format. For my advice better print this form via their web site, fill in the Borang 1 and make two photo copies. (For your convenience lah).
4) Submit the completed Borang 1 and all necessary info or documents to be attached in this Borang 1.
5) Pay RM5 fees to them and they will issue the receipt as a proof of complain.
6) The TTPM will attach your info or documents submitted to them in Borang 2, which will be sent to your merchant for their record by yourself whether by hand or registered mail via Pos Malaysia (Remember to ask for AR card from Pos Malaysia as a proof of by receiving party)
7) Please read cafefully all the “Arahan Kepada Penuntut” in Borang 1 for you to understand your responsibility. If not understand or clear please ask the staff of TTPM, they are more than willing to assist you.
Lastly, “FIGHT FOR YOUR RIGHTS, FIGHT FOR CONSUMERS RIGHTS”.
Any enquiries, pls email me at kongkeoh@yahoo.com.
Thank you.
July 29th, 2008 at 10:45 am
hi all, I was too desperate to get my internet running and took the risk with izzi last night. I questioned the sales person, and he did give me satisfying answers, reasonable ones as well pertaining to the refunds n connectivity and why they limit it to 3Mb. they do not give full refund if it’s a 6 month subscription, that’s where they minus the activation fee.
the agreement part, I don’t blame the lady for not reading the 3Mbp download thingy.. the sales person registers your info online, and just scrolls down to ‘I agree’.
i tried it in my apartment at damansara perdana. the speed was good. Well,better than celcom and maxis for me.
so.. I would say I’m happy I took the risk. it’s much cheaper than streamyx, celcom and maxis. Better speed and saves me money.
well hopefully I experience any unpleasant stuff the next few days! Thank you all for your input.
July 31st, 2008 at 1:58 am
I’ve been using izzi connection since February 2008. So far i didn’t face any big difficulties in accessing internet. I
August 30th, 2008 at 11:30 am
please do not register this services, its meant for retards or dumb people. if you think ur smart enuf to think clearly, this company is only 10 man staffs. all their sites installation are from their vendor. they only appoint resellers to help them to sell. and they might be gone tomm. dont ever trust them with a year subscription, who knows there will be no tomm.
September 2nd, 2008 at 12:02 am
I have been a year old with iZZi, congrats for making my work life at ease.
I am personally looking forward to extend the service of the current service that the up time is 99.80%
Kudos to iZZi Support and the backend team.
Especially to those new based station that was setup around the Hot Spot Area.
Things to be improve
==============
* Increase the speed
* Build more based station to cater the public and other states
* Extend the Support Time instead of 0900 to 2200. (* well, i have to admit, i rarely see any issue after 2200) :), therefore i can rest my case.
* Increase the speed of troubleshooting method taken instead and include such monitoring tools on all base station, which is to hit it when the base station is struggling.
September 2nd, 2008 at 9:45 am
Hi there. I have the Izzi top up vouchers for 2 and I’m going to sell it @ below market price @ RM50 (Negotiable). Interested please contact me @ 012-258 2240. Thank you.
September 5th, 2008 at 2:17 pm
To all prospective Izzi user !!!!!
Pls do not use this service.
I had been using Izzi services for almost half a year and during this period the connection that i get only around 56 kbps which is very annoying compare to speed that i supposed to get 1Mbps eventhough i had tried in various location.
September 12th, 2008 at 9:45 pm
Actually i was planning to use IZZI,but those comment above are destroying my plan~~i kinda confused now~~i using maxis broadband currently,or “narrowband” instead~~my download speed by using maxis is around 3-15kbps,or sometime even go to Google also not responding! This is insanity! If not the 18 month contract,i sure will break it! By the way, can anyone tell me did IZZI got coverage at Taman Bukit Teratai 1/2E? THANKS~~
September 12th, 2008 at 10:11 pm
sorry i forgot to post this~~~did IZZI done good in BT download and Emule?please tell me thank~~
September 25th, 2008 at 4:59 pm
Hi all.
Have any1 try out IZZI at Seri Petaling area? I am stay near the Golf driving range there. Currently I am using streamyx and it’s really suck for the past few months. Everyday there will be a few down time last half to an hour. I had complain this so many time but nothing happen and I am very piss off now. Any good broadband provider for this area?
October 3rd, 2008 at 12:27 am
Dear all,
I’m staying in Palm Spring Damansara Condo and my current broadband line provided by the developer is really suck - it’s very slow. I’m planning to shift to other broadband provider either fixed line e.g. Streamyx or wireless. I’m really undecided whether I should register for Maxis, Celcom, Izzi or PiMax. Any ideas which one is the best for my area/ condo?
October 15th, 2008 at 11:53 pm
It is no surprise that iZZi cheated YeeLing or iZZi’s customers. From the iZZi ads which claims 4G seem to be misleading. 2nd stand a chance to win BMW 320i? I doubt about it. 3rd do not clearly noted that the 7 days refund with clear team and condition.
iZZi marketing is too aggressive and ignore consumers rights. Do not use iZZi because of the plan have so much confusion.
p/s I have use iZZi b4 when i visited my fren. the speed is only enough for you to chat with msn. Sufing net is taking ages. Just forget about it.
October 16th, 2008 at 9:14 am
It depends on location bro.
I have just renewed the contract with another year to go.
Just be patience and look forward for future enhancement that comes along.
Their uptime is kind of promising, therefore i would have no doubts on their helpdesk which only runs from 0800 to 2200SGP.
Anyway, just try to voice out your concern to their Network Admin and i am sure they would take it ahead to build another base station at your location. (Upon approval from the community)
October 21st, 2008 at 4:43 am
Hello everyone,
I’m streamyx user who lives at Pantai Dalam area and unfortunately for the last 2 weeks I’m having problem with my broadband. Gave numerous call to TMNet support and as usual they gave me standard answer over and over again.
Being system admin myself, I tracked down the cause of problem due to their DNS server having time out problem from Pantai Dalam location. Its really hard to convince them to sent their technical team to go on site to check it further and fix it for good.
So, I need to look for an alternative which will be iZZI or P1. However, after reading this post today, I feel not so comfortable to sign up with them. Their after sales support and services story here sounds so horrible, I’m really sorry to hear what happened to you YeeLing!
Anyway, since I already set up the appointment last week, their agent will be here at my apartment tomorow to show me the demo. If the signal really good, I might proceed but then later down the line if it went bad, it will be damn difficult to get a refund!!! Sigh!
November 9th, 2008 at 11:22 am
im using celcom broadband!! hehe..
November 11th, 2008 at 6:20 pm
Izzi s**ks. Big rip off PERIOD! The upload and download speed that they claim are bogus. You can get excellent signal strength but its typical upload/ download speed is in rarely above 30 kbps. Most of the time is 10 to 15 kbps!!! You can’t even download your emails with that kind of speed.