Auto Gate Problem again!

Posted by Planet Malaysia on December 19, 2006


My auto gate problem agains! I bought a swing type auto gate (OAE Auto-Gate System brand) in June 2006 about RM1400 and so far I have call them for services or help for more than 10 times.

I already changed my auto gate motherboard for additional charge RM300 due to lightning strike according to their engineer. (remember they never tell you motherboard without warranty if lightning strike during purchase, maybe this is my fault.) last month and today the problem came again!

So far, the problems are auto gate not working, auto gate opening & closing speed are too fast, auto gate battery not working, remote control not working and etc.

The services and the products are sucks! The engineer is rude, never came in time, delay the date without notice.

Please please remember regarding this company name Home Alarm & Automation Sdn. Bhd. – Co. No. 415175-T

No.17D, Jalan Perdana 10/12, Pusat Perdagangan, Kuala Lumpur
55300 Wilayah Persekutuan, Malaysia
* Tel: 03-9274 9811, 03-9274 8000
* H/P: 016-233 2232
* Fax: 03-9274 8100

How I get to know this ‘suck’ company? I got it from Media Focus brochure.

Hope no one kena cheat/tipu again~!

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34 Responses to “Auto Gate Problem again!”

  1. kim on March 9th, 2007 12:26 am

    After reading about the frustration you have experienced, I would expect the irresponsible company to be HOME ALARM too. My bad experience is similar to your. Here it goes:
    – end of 2004, changed the autogate swing arm type, even asked for a better quality and had paid higher price
    – less than one month, the motherboard broke down and it happened during the 2005 CNY and nobody came to service even after the 10 days of the new year.
    – finally they came and changed after some quarrellings with the staff. Was without the convenience of autogate for about a month.
    – within that year of warranty, the system had broke down at least three times, each time, the mother board was changed.
    – the last time of service, they even disconnect the wall control accidentally, and until today after many time calling, no body turned up to repair their blunder made. We paid for the price of their blunder by not having the convenience of opening the gate using the wall control.
    – FYI, those workers are not engineers and they are just plain experienced work force.
    – tonite, 20070308 the system broke again, after two years and I am looking for a reliable company to replace the system. Any recommendation?

  2. Ken on July 31st, 2008 2:22 pm

    may be u guys can try this brand , radion brand swing autogate. As i know, this company is concern the autogate business over more 10 years, i can assure they are full of experience ~~may be u can take some reference from the homepage and pls call 012-7879923 if u got any question ,thank you

  3. Perry on February 7th, 2009 3:19 pm

    To Whom This May Concern

    We are a group of Malaysian senior citizen travelers and will be in Macau & Hong Kong staying from March 13-20, 2009.
    Number of guests: abt 16 – 20 adults/senior citizen
    Number of rooms: abt 8 – 10 (double/twin share ROH basis)

    Kindly advise:

    (1) Any interliner / hotelier / travel partners rates ?
    (1) best group room rates ?
    (2) room rates inclusive & excluding daily breakfasts ?
    (3) any complimentary / chargable shuttle service pick-up & drop off at the Airport ?
    (4) do feel free to provide me other pertinent information that I might have missed out ?

    Kindly reply me back soonest possible.
    Thank you.

    Perry Tan for Madam Pauline Poon
    Tel/Fax: +60 3 9102 2470
    Mobile: + 6019 217 0102
    Kuala Lumpur, Malaysia

  4. wt on May 27th, 2009 12:16 pm

    Actually all the parts for the autogate system is fairly standard and the most common unit is made in Ipoh (OAE). It is a very affordable & reliable system and usually problems are due to poor installation.

    example of the system:-

    You can easily buy all the components separately.e.g. remote control, motors, arms, motherboard, remote control receiver etc separately and very reasonable cost. e.g. the entire mother board should cost less than RM200 to replace.

    The settings on the motherboard are very easy to set. all you need is a test pen to calibrate maximum open time, fast time, slow time etc.

  5. jason on May 29th, 2009 9:48 pm

    hi.. lastime i also got the same problem like u autogate was those arm type,its cause many problem to me.than i decide to change a new 1,i got saw a new product called DC MOTO i hv use more than 1n half years ald, its quite stabil n got many function.if u r interest about it u can call the DC moto installer 016-2959861(Jason)

  6. dontwh on July 27th, 2009 11:35 am

    How much would DC Moto GFM-905 cost?

  7. wt on July 27th, 2009 5:52 pm

    DC Moto GFM-905 including installation would cost roughly RM1,900

    If you’re interested in these Hybrid arm gate systems then you should also look at CASA ASIA 320 which works on a similar concept.

  8. kelvin on July 28th, 2009 7:25 am

    i remember that lastime i install was Rm1800.

  9. wt on July 28th, 2009 5:40 pm

    Prices would vary depending on a number of other factors. e.g. readiness existing wiring, additional features (e.g. door open lighting, additonal solenoid locks, extra remotes etc).

    Some Independent contractors that solely do installs can charge less but do not offer warranties, however they will service your gates for a nominal RM50 call out charge.

  10. Jane on December 4th, 2009 8:30 pm

    Do you know that we can’t easily duplicate extra remote controls for DC MOTO autogates? Have to go back to original vendor to get new remotes if they are faulty and it costs almost double the price of normal autogate remote control

  11. wt on December 6th, 2009 10:11 pm

    That is true, the DC MOTO remote controls are more expensive to duplicate, however they use a rolling code system that is not easily hacked by screening devices use robbers waiting outside your house and copying your remote control code when you use you remote control.

    As an alternative, you overide you DCMOTO control with a regular remote control system, you do not have to go to DCMOTO to get replacements.

  12. poti on December 9th, 2009 1:35 pm

    You guys must be an auto gate supplier, and the cost you quoate is still expensive. The real price for a mother board is only rm80. DC moto cost only Rm 85 for a brand new and a recond one i can get for Rm20 only and that one can lat up to 2 years if we change the magnetic carbonstone that cost ony rm2. Just clean and service the dc motor.

  13. wt on December 10th, 2009 12:46 am

    It’s handy that you are good with DIY, definite can find some savings if you’re resourceful.

  14. Ji on December 17th, 2009 4:58 pm

    wow, poti, you know well the price. Hey guys, do u all hear about the new arm motor? Err, if not mistaken, M-tech, is it? I wanna to know the quality of the product. Any complaint about that motor so far? I scare having lots of problems after the install like what the first few guy having with the OAE arm.

  15. danni on February 9th, 2010 6:06 pm

    Hi poti, very interesting…..any clue where to obtain the parts or complete set at good bargain?? My system gives me a headache everytime. Looking for a new replacement but don’t have the budget!! Thanks in advance.

  16. hisham on February 14th, 2010 11:13 pm

    I’ve a problem on my autogate motor model OAE.Seek assistance how to get this item.TQ
    p/s – my hp no : 017-3511992

  17. weitatt on March 16th, 2010 10:21 am

    OAE is a fairly common a reliable system. however it’s important ot select a good installer that will do the job properly and provide you good support. e.g. Stay away from Vigitronx/Top-Ten Alarm as they are too short handed to provide timely support when necessary. The system at my condo from this installer has broken down numerous times and some times it has taken weeks to rectify the problem.

  18. Ivy on April 20th, 2010 8:49 am

    Hi all, after I had read the above, I totally agree with Wei Tatt, infact whatever product we buy we must know the company well and their services. for sure, there are advancetage & dis-advancetage on the product, the important is the services provided and how reliable for the company.

  19. Ivy on April 20th, 2010 9:06 am

    Hi Danni, may be you can try SmartGate, now they having great promotions and instalment plan for those budget constrain. Contact: 013-338 3000.

  20. JJ on May 14th, 2010 1:13 am

    I’ve personally tried this company for their services. Service reliable and price reasonable and manage to fix my alarm and autogate that been spoilt for awhile.
    Company Name : IONS Technologies
    COntact NO : 1300 888 168

  21. SSK on May 17th, 2010 4:17 pm

    Poti, appreciate if you could advice where can I get the parts you mentioned? I search in Jln Pudu…but can’t find any…pls help, thx.

  22. dfff on July 22nd, 2010 10:12 pm

    radion have terrible after sales service. the main component change bear very minimum warranty

  23. Karen Kong on August 12th, 2010 6:09 pm

    Anyone who need to purchase automatic gate system plese dont go to Dynamic Andric. Why I chosse to purshase from him because of the attractive price…but at the end no service and dont even answere my phone call. I feel cheated and now I understand dont get cheated by seeing the price go the more efficient, reliable, friendly company. I strongly recommanded JACKPRO Arm Gate System.

  24. et on August 15th, 2010 9:30 pm

    so far dynamic drive andric autogate service is good & liable, responding within 24 hours, can try this guy 012 511 9300

  25. wt on August 28th, 2010 8:10 pm

    From what I have observed. Dynamic Drive is a company with less that 2 years of history in with Autogate Systems (compared other Malaysian hallmarks such as Magnet, Westmark or OEA with over 10+ years in the industry). Further more the systems offered are either basic arm gate systems or OEM systems from other major local manufacturers (e.g. DCMOTO)

  26. et on August 29th, 2010 4:33 pm

    any body can tel me who can repair arm strong autogate ?

  27. jai on September 30th, 2010 12:10 pm

    hi.. i got problem with my auto gate brand Letron arm motor not working.. system panel also problem.. anyone can suggest for repairs.. or even considering to purchase new one.


  28. mamak on October 17th, 2010 10:07 am

    my autogate brand jackmaster all way break down and need to repair every 3 month, i heard jackpro is more features , who can tell me it is liable or not ?

  29. wt on October 20th, 2010 10:34 am

    Jackmaster is an entry level product made by JackPro.

  30. ryokolee on November 23rd, 2010 5:53 pm

    anyone know about this brand called Cemar? Mine got kissed by lightings and the installer suggested this Cemar.. damn it!!

    anyone know what is the estimated price? and the quality?

  31. Ricky Khoo on September 23rd, 2011 1:15 pm

    My autogate motor is GFM-905 SSc. Can you please tell why one side of the gate is open & close half way. Also how long is the motor warranty they assured. Looking forward to hear from you thanks.

  32. wt on September 26th, 2011 7:57 am

    Opening and closing halfway is just a setup problem, your installer should be able to re-adjust the calibration on the gate very quickly.

    The motor warranty depends on your installer. most provide 1 or 2 years. Some do 3 years with a slight premium on the overall cost.

  33. zamzam on October 7th, 2011 10:46 pm

    hi…my auto gate GFM 903 is having a problem right now.. one side of the gate opens and closes quicer and faster than the other side. This happened recently after I changed the gate.. At first it was okay, but a few weeks after only one side can function well, I tried to adjust it on my own by opening the control box. Now both sides are functioning, only the speed of the side which wasn’t working before is crazy. Anyone can help me to readjusting the speed on my own? Tq.

  34. jamesbond on December 6th, 2011 4:00 pm

    i tried myself readjust the speed of the gate at first week ok but later sometimes close full ,left few inches and now totally not working .

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