Official Comment From Maxis Broadband?
Posted by Planet Malaysia on April 19, 2008
I wrote about Maxis Broadband 2 years back and getting 437 comments so far (continue counting). Yesterday I have received one comment that claim to be from Maxis Broadband team. Official comment from Maxis Broadband team? I have no idea dude.
Here you go:
Dear Subscriber,
Thank you for alerting us about your experience with our Broadband service. We are deeply concerned that you are having a less than desirable experience with Maxis Broadband and would like to resolve this as soon as possible. In order to do this, we would very much appreciate it if you could register your experience in our feedback form, which can be accessed in the link below:
http://www.maxis.com.my/personal/general/personal/feedback_new.aspSelect Issues : Broadband
Products : Wireless/Wired Broadband
Your completed form will allow us to contact you personally to help you resolve your issues.
We seek your understanding to refrain from emailing direct to individuals as we have a special team to look into your grievances. Our policy will allow you to rescind your contract should we diagnose you to have poor service.
Thank you.
Maxis Broadband Team
IP Address: 121.120.xxx.xx
Email: maxisxxx@yahoo.com
In fact, the IP address 121.120.xxx.xx which I believed came from Maxis but the email address from Yahoo. Hmmm… make sense? Sorry, I don’t think I should announced the details of IP Address and Email to public.
I would suggest anyone get frustrated should try submit your feedback and complain at:
http://www.maxis.com.my/personal/general/personal/feedback_new.asp
Anyway, I’m glad that if anyone search ‘Maxis Broadband‘ in Google, our page listed on page 1 number 4.
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7 Responses to “Official Comment From Maxis Broadband?”
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So, did you complete the feedback form?
It may sound genuine but with a Yahoo email address, I think the guy would like to remain anonymous. It could be a prank too from anyone who is using the Maxis Broadband. I had submitted before umpteen times but no response. I had their technical people. sub-con and suppose engineer in my place before, but no solution. I had upgraded to 3.6Mbps but then the speed is still just as bad. 15 months of being patient is just too much.
Months of waiting for a technical and yet our newly elected MP Blogger Jeff Ooi could get them to test the reading within days. What a world this is
Oh yes absolutely, you are completely right.
I do thing that cheap broadband is the future and if there is a convenient way of you to compare these packages it’d be even best http://broadbandinspector.com
pls dnt use this kind broadband u can see yr speed 0.00
timbang rasa sikit lah pundek
Giler la aku dengan line b’band maxis ni…tiap2 bulan bayar tapi langsung xboleh nak guna..line memang tahad terlalu lemah..aku nak kensel jer line maxis ni klu compeny dia kata xboleh ,aku ingat nak buat aduan kat hal ehwal pengguna jer.. tolong la bagi kerjasama wahai petugas2 maxis..
Hi,iam try maxis broadband for my son who study at setapak at 5 June 2010 , but after he try for 1 week ,he found that the receiver line at they is very bad , then i decided to terminate this service & return the modem at 11 june 2010 at BBT One Bandar Bukit Tinggi ,Klang . But until today i try to ask about my deposit refund ,thats no any news ,My a/c no :1226151163,HSDPN : 60126574826 ,Please check it for me & conctact me at 016- 207 1967 ,thank you.