Planet Malaysia Blog

I wrote about Maxis Broadband 2 years back and getting 437 comments so far (continue counting). Yesterday I have received one comment that claim to be from  Maxis Broadband team. Official comment from Maxis Broadband team? I have no idea dude.

Here you go:

Dear Subscriber,
Thank you for alerting us about your experience with our Broadband service. We are deeply concerned that you are having a less than desirable experience with Maxis Broadband and would like to resolve this as soon as possible. In order to do this, we would very much appreciate it if you could register your experience in our feedback form, which can be accessed in the link below:
http://www.maxis.com.my/personal/general/personal/feedback_new.asp

Select Issues : Broadband
Products : Wireless/Wired Broadband
Your completed form will allow us to contact you personally to help you resolve your issues.
We seek your understanding to refrain from emailing direct to individuals as we have a special team to look into your grievances. Our policy will allow you to rescind your contract should we diagnose you to have poor service.
Thank you.
Maxis Broadband Team

IP Address: 121.120.xxx.xx
Email: maxisxxx@yahoo.com

In fact, the IP address 121.120.xxx.xx  which I believed came from Maxis but the email address from Yahoo. Hmmm… make sense? Sorry, I don’t think I should announced the details of IP Address and Email to public.

I would suggest anyone get frustrated should try submit your feedback and complain at:

http://www.maxis.com.my/personal/general/personal/feedback_new.asp

Anyway, I’m glad that if anyone search ‘Maxis Broadband‘ in Google, our page listed on page 1 number 4.

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